Return and Damaged Merchandise Policy
Replacement of merchandise damaged in transit:
- Faith Finances will replace any merchandise that was damaged in transit to a customer including books and programs purchased from Faith Finances website.
- Merchandise damaged in transit must be reported to Faith Finances within five working days of receiving the materials.
- When reporting damaged merchandise, please also inform Faith Finances if the outer shipping carton or materials was damaged as well
- If the outer shipping carton was received in wet, broken, or poor condition, it should be noted in writing to the shipping company and also contact Faith Finances.
Faith finances will receive for credit all merchandise returned to us in saleable condition and meeting the following guidelines:
- Items must be free of stickers and/or sticker residue
- Items must contain no markings such as prices or store or school logos
- Books must not be bent or torn
- Cassette, video, and CD-ROM cases must not be cracked
Returns will be accepted within the following time frame:
- Individual accounts—within 5 days from date of receipt
- Church and school accounts—within 1 month from the date of receipt
- Bookstore accounts—within 6 months from date of invoice
When packing merchandise for return, please refer to the following guidelines:
- Box size must not exceed 17” x 15” x 10” and/or 50 lbs.
- Items must be packed flat and not on their spines
- Empty space within a carton must be filled with white paper, bubble pack, or Styrofoam packing (do not use newsprint as the ink rubs off on books)
- Each carton must include:
- Your name
- Your address
- A photocopy of the original invoice
- The quality of an undamaged return is your responsibility; pack with care.
- Materials not meeting these minimal criteria will not be accepted and returned to the customer at their expense.
Once the above conditions have been met, please mail materials via Media mail, uninsured to:
Faith Finances
4651 Iran St.
Denver, CO 80249
For further information, call (720) 273-5851 or email: tomzordani@faithfinances.org.